Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thevybevault.com . Please note that returns will need to be sent to the following address: 

VYBE

1545 OCEAN AVE

A5

BOHEMIA, NY 11716

If your return is accepted, you'll be responsible for return shipping fees.  If for some reason your return does not meet our return requirements we will email you an invoice to have the return shipped back to you.  If you do not pay that invoice within 48 hours you will forgo the attempted return and it will be donated to local women in need. 

You can always contact us for any return question at info@thevybevault.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like seamless items, undergarments, bodysuits, jewelry, hats or shoes. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded in the form of a merchandise credit. If you have any questions please contact us at info@thevybevault.com